Frequently Asked Questions

The questions below are the ones that actually arrive in our inbox. If yours is not here, email [email protected] and it will be answered by a person.

Orders & Payment

What payment methods do you accept?

PayPal, debit cards, and credit cards from Visa, Mastercard, American Express, and Discover. Everything runs through the PayPal gateway, and you do not need a PayPal account to pay by card. The detail is on the Payment Methods.

Do you store my card details?

No. Card data is entered on PayPal's platform and never reaches us. We receive a confirmation and the last four digits for reconciliation, nothing more.

My payment was declined. What now?

Nothing was charged and no order was created. The most frequent cause is a billing address that does not match what your issuer holds, so check that first. If it still fails, email us and we will tell you what the gateway reported.

Is there a cutoff for same-day handling?

Yes. Orders that reach us before 5:00 PM EST, Monday through Friday, enter handling the same day. Later orders start on the next business day.

Can I cancel or change an order?

Within 24 hours, yes, and often later than that if the parcel has not left us. Sizes, colors, quantities, and addresses can all be changed. The full process is on the Cancel & Change Order Policy.

Shipping

How much is shipping?

$4.95 per order, whatever is in the box. There are no surcharges added at checkout.

How long does delivery take?

Handling takes 1–3 business days and transit takes 5–7 business days, so 6–10 business days in total. Business days exclude weekends and public holidays.

Do you ship outside the United States?

Not at present. We also do not ship to P.O. Boxes, APO and FPO addresses, or US territories. If your address falls just outside that, write to us anyway and we will look before we say no.

Will I get a tracking number?

Yes, emailed as soon as the parcel gets its first carrier scan. You can also look an order up on the Order Tracking page with your order number and billing email.

My tracking has not moved. Should I worry?

Not for the first 24 hours after the email arrives, which is usually just the carrier catching up on scans. If it stalls beyond five business days, tell us and we open the trace with the carrier ourselves.

My parcel arrived damaged.

Email us within 7 days with a photograph of the item and the outer box. Those go to the front of the queue, and you choose a replacement or a full refund including the original shipping charge.

Returns & Refunds

What is your return window?

30 days from the delivery date, for any reason at all, on items that are unworn and unwashed with tags attached.

Who pays for return shipping?

We do. Request the return and a prepaid label lands in your inbox within 1 business day. Nothing is charged to you at the carrier counter.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

How long does a refund take?

The exact commitment, and what happens at your bank afterwards, are set out in the Return & Refund Policy. We keep the number in one place so it never drifts between pages.

Is there a restocking fee?

No. Restocking and processing fees are both $0.00, on every item.

Can I exchange instead of returning?

Yes. Returning and reordering is usually faster because the new order ships straight away, but a direct exchange is available too and shipping is free in both directions.

What cannot be returned?

Final sale and clearance items, anything worn, washed, or altered, items without tags or packaging, gift cards, and free promotional items. If your situation falls just outside one of these, write to us anyway.

Products & Sizing

What do you sell?

Men's activewear. Both groups are ready-made stock held here and shipped from Michigan.

How do I choose a size?

Measure a top and a pair of joggers you already own and like, laid flat, and compare those numbers to the ones listed for the item. Body measurements vary more than garment measurements do, so the flat comparison is the more reliable of the two.

Can I try things on before deciding?

Yes, indoors. Pull the top on, reach overhead, sit down in the joggers, walk around. Trying on is not wearing, and it does not affect your return.

Will the color match the photograph?

Closely, though screens differ from one another in how they render color. If what arrives is not what you expected, that counts as a return reason like any other.

Do you restock sold-out sizes?

Often, though not on a fixed schedule. Email us with the item and size and we will tell you what we know.

Still Have a Question?

If the answer you need is not above, send it over. Nothing is too small to ask about.

Thank you for shopping with us, and for the work these clothes get packed for.