Return & Refund Policy

Last Updated: September 2026

At Boobpost (accessible via https://boobpost.com), we would rather you sent something back than kept a jogger that never leaves the drawer. Training clothes are hard to judge without moving in them, and a return is a normal part of buying them, not a complaint we take personally.

The headline numbers are these: you have 30 days from delivery, the prepaid return label is emailed to you within 1 business day of your request, the refund is completed within 7 business days of the returned item reaching us, and there are no fees of any kind at any stage.

By placing an order you agree to the terms set out below. If your situation does not fit neatly into any of them, email [email protected] before you do anything else and we will work it out with you.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers everything bought through this website. It applies whether the item is faulty and whether it is not: a seam that has given way, a size that turned out wrong, a color that read differently on a screen, and a plain change of mind are all accepted on the same terms. Returns are made by mail, and refunds are issued in US Dollars to the method you originally paid with.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. The request reaches us within 30 days of the delivery date shown by the carrier.
• Item condition. The item is unworn and unwashed, with no alterations and no odors picked up from storage.
• Packaging and tags. Tags are still attached and the original packaging comes back with the item.
• Proof of purchase. An order number or the confirmation email is enough. A paper receipt is not required.

Trying something on indoors is not wearing it. Pull a top over your head, reach overhead, sit down in the joggers, walk around the room. None of that affects your return, and we would rather you found out at home than kept something that does not fit.

4. How to Start a Return

1. Email [email protected] within 30 days of delivery with your order number and the item you are sending back. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or to show at the carrier counter.
3. Pack the item with its tags attached and its original packaging, then affix the label to the outside of the box.
4. Hand the parcel to the carrier named on the label. Nothing is charged to you at the counter.

If you have no way to print the label, say so in your email and it will arrive in a format the carrier can scan straight from a mobile screen.

5. Return Address

Once your return has been approved, send the parcel to the address below using the label we email you.

6. Refund Processing and the 7 Business Days Commitment

Returned parcels are inspected within 1–3 business days of arrival, and we email you the outcome either way, including when something has been declined and why.

Customers can expect their refund to be completed within 7 business days from the date we receive the returned item. That figure is fixed and it does not move with order value or payment method.

Once the refund has been issued at our end, banks and card issuers usually take a further 2 to 5 business days to post it to your statement. If it has not appeared 10 business days after our confirmation email, write to us and we will chase the transaction reference for you.

7. No Fees, in Any Form

• No restocking fee. $0.00, on every item, every time.
• No processing fee. Nothing is deducted for handling the return at our end.
• No out-of-pocket shipping. The prepaid label we email covers the entire journey back to us.
• Full purchase price refunded. What you paid for the item is what comes back.

The original shipping charge is refunded as well whenever the fault sits with us: a faulty item, the wrong item, or a parcel that never arrived. On a change-of-mind return, the original shipping charge is retained and nothing further is charged.

8. Damaged, Defective, or Incorrect Items

Email us within 7 days of delivery with a photograph of the problem and your order number. These go to the front of the queue. You choose a replacement or a full refund including the original shipping charge, and in most cases there is no need to send anything back at all. Where we do need the item returned, the prepaid label we email covers it.

9. Exchanges

The fastest route is almost always to return the item and place a new order, because the new order ships immediately rather than waiting on the return arriving. Both legs cost you nothing.

If you would rather exchange directly, request the return in the usual way and tell us the size or item you want instead. Shipping is free in both directions. If the replacement has gone out of stock by the time your return reaches us, we will email you and refund in full rather than leave you waiting on a restock.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase
• Items that have been worn, washed, or altered
• Items returned without tags or original packaging
• Items with no proof of purchase and no traceable order
• Gift cards
• Promotional items received free with a purchase

If your situation falls just outside one of these, write to us anyway. A short email costs nothing and we read every one of them.

11. Summary of the Return Lifecycle

Return Questions

Start a return, check where one has got to, or ask whether something qualifies. All three arrive in the same inbox.

Thank you for shopping with us, and for the work these clothes get packed for.